We believe in fairness, transparency, and customer satisfaction at Mahadev Book. This Refund Policy outlines under what circumstances refunds will be accepted and how requests may be initiated.
- No Refund on Bets
- All bets placed on Mahadev Book are final and binding.
- No refunds shall be issued on losing bets, cancellation of events, or alterations of game outcomes, save for where indicated in promotional terms or exceptional circumstances.
- Account Funding Issues
- For duplicate or unsuccessful deposits, Mahadev Book will refund the amount upon verification.
- Refunds are issued to the same payment method by which the deposit was initiated.
- Bonuses and Promotions
- Bonus money and promotional credits are non-refundable.
- Refunds will be issued only for actual cash deposits in the event of a platform failure.
- Technical Issues
- In the event of a failed transaction due to technical problems on the platform, Mahadev Book will investigate and refund the amount concerned after verification.
- Users must notify us at the earliest via live chat, WhatsApp, or email.
- Refund Processing Time
- Approved refunds are generally processed within 3–7 working days, depending on the payment method used.
- Users will be notified via email or in-app notification upon processing the refund.
- How to Request a Refund
- Contact our 24/7 support team on live chat, WhatsApp, or email.
- Provide your account details, transaction ID, and reason for the refund request.
- Our team will verify the information and initiate the refund according to this policy.
- Contact Information
For questions or support on refunds, please contact:
- Email: support@mahadevbook.com
- Live Chat: 24/7 on website/app
